Khelakhor Privacy Policy — Your information is completely safe with us

Welcome to Khelakhor. Protecting your privacy is not just a legal obligation for us — it is the foundation of everything we do. When you use the Khelakhor website or app, certain information is collected automatically or provided directly by you. This Privacy Policy explains what that information is, why we collect it, and how we keep it safe.

This policy applies to all Khelakhor services — including the website, mobile app, and live chat support. By continuing to use Khelakhor, you agree to this Privacy Policy.

Khelakhor collects two types of data — what you provide directly, and what is collected automatically through your usage.

What you provide directly:

• At registration: name, mobile number, email address, and date of birth.
• During KYC verification: National ID number and photo, proof of address.
• At the time of payment: mobile banking number (we do not store full card or bank account details).
• When you contact support: chat messages and details of your enquiry.

Automatically collected:

• Device data: IP address, browser type, and operating system.
• Usage data: which games you played, session duration, and pages visited.
• Transaction history: deposit, withdrawal, and betting records.
• Cookies and tracking data (see details below).

Khelakhor uses your data only for specific, legitimate purposes. We never use it unnecessarily.

• Account Management: To create, verify, and manage your account.
• Payment Processing: To process deposits and withdrawals.
• Customer support: To resolve support tickets and manage communications.
• Security: To prevent fraud, scams, and money laundering.
• Service Improvement: For analytics to improve your gaming experience.
• Responsible Gaming: To monitor gaming behavior and assist players showing signs of problem gambling.
• Marketing (with consent): To keep you informed about promotions and offers — only with your consent.

Khelakhor does not retain data longer than necessary. Different retention periods apply depending on the type of data:

• Account Information: For as long as your account is active, and for 5 years after closure (for legal compliance).
• Transaction records: 7 years (as required by financial regulations).
• KYC documents: 5 years after verification.
• Support Chat: 2 years.
• Gaming logs: 3 years.

Once the retention period expires, data is securely deleted or anonymized.

Khelakhor only shares your information with third parties in limited circumstances. We never sell your data.

Circumstances in which data may be shared:

• Payment Provider: Payment gateways such as Mobile Pay and Nagad — used solely to process transactions.
• Game Provider: Game providers like Evolution and Pragmatic Play — for gaming operations only (gaming ID only, not your name or email).
• Legal obligations: When legally compelled to share data under a court order or government investigation.
• Security Auditor: Contracted security companies — bound by confidentiality agreements.

Khelakhor uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience.

The cookies we use:

• Essential cookies: To maintain your login session and remember security tokens and language preferences. The site cannot function properly without these.
• Performance Cookies: To understand page load times and identify issues (anonymous data only).
• Functionality cookies: To remember your preferred games and display settings.

You can disable cookies at any time through your browser settings, though some features may not function properly as a result.

As a Khelakhor account holder, you have a number of rights over your personal data:

• Right to Access: You can request to know what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate information.
• Right to Deletion: You can request account closure with full data deletion (except where legally required to retain).
• Right to portability: You can request a copy of your data.
• Marketing Opt-Out: You can opt out of promotional communications at any time.
• Right to Restrict Processing: You can request that we limit how your data is used in certain cases.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

Khelakhor is strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

If we become aware that a minor has created an account:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• Any remaining balance will be returned in accordance with our applicable policy.

Khelakhor uses industry-standard security measures to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Password hashing: Passwords are hashed with bcrypt — no one can view them directly.
• Two-Factor Authentication (2FA): OTP verification for an added layer of security.
• Firewall & DDoS protection: Server-level attack prevention.
• Regular security audits: Regular testing conducted by independent third-party experts.
• Suspicious Login Alert: SMS/email alerts for logins from new devices or locations.

That said, no online platform can guarantee 100% security. Your vigilance matters too — use a strong password and never share it with anyone.

Khelakhor may update this Privacy Policy at any time. When significant changes are made:

• A notification will be sent to your registered mobile number or email.
• The "Last Updated" date at the top of this page will be revised.
• Where necessary, you may be asked to consent to the updated policy at login.

Continued use of the service after any changes constitutes acceptance of the updated policy.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@khelakhor.app
• Live chat: Click the chat icon on the website or app (available 24/7).
• Response Time: Usually within 24 hours.